Are You Experiencing Problems Installing or Running Our Applications?

We hope your experience of downloading, installing, and running our applications is a positive one. We have made every effort to make it as simple as possible. However, on this page we want to capture some of the issues that people have experienced installing or running our applications.

Downloading Issues

Installation Issues

Starting Issues

Typically you'll start the application via the Windows Start menu or by double-clicking on the Desktop icon (if you chose that option during installation). If absolutely nothing happens, do one of the following:

Running Issues

When you start one of our applications, and Windows displays an error message that it couldn't find a file, do the following:

  1. go to this page on Microsoft's web site: The latest supported Visual C++ downloads
  2. If you are trying to run FRSGiftRegistry, FRSLinkCheck, FRSSiteMgr, or FRSWebSpell, scroll down that page and find the "Visual Studio 2010 (VC++ 10.0) SP1" entry, and download and install the "Visual Studio 2010 Service Pack 1 (Installer)".
  3. For all of our other applications find the first entry "Visual Studio 2015, 2017 and 2019" entry, and download and install one of the following:

        "x86: vc_redist.x86.exe" file, if the Fourth Ray Software application you installed is the 32-bit version,

    or the

        "x64: vc_redist.x64.exe" file, if the Fourth Ray Software application you installed is the 64-bit version.

We have decided not to include those files in our installation programs, so that they are significantly smaller, and because most people will already have those files installed on their computer (an exception might be when you are doing a new Windows install). Also, by using the Microsoft version, you are guaranteed to get the latest version, and they will install those files into the correct folder on your computer.

If you encounter any other problem, please don't hesitate to contact our technical support. Click on the "Contact" option near the top of this page.

Q & A

Answers to the questions you may have about us and our products.

What Exactly is a Software License?

How is Your Software Supported?

Why Are Your Upgrades Free?